CUSTOMER CARE

QUICK SCAN

  •  FREE SHIPPING ON ALL ORDERS
  •  NO HASSLE RETURNS 
  •  M-F 9-5 CUSTOMER SERVICE

SUMMARY

  • The Free delivery is offered worldwide.
  • Your order will be shipped from one of our  fulfillment houses. They are located in many countries, such as Australia, Germany, United Kingdom and China.
  • We deliver to some countries faster than other countries. Depending on your countries post office, the times can differ also
  • The delivery from our manufacturer may take a bit longer to dispatch.
  • We have a solid customer support system with our main man Joe in place to answer all your questions
  • Our deliveries are handled by our third-party manufacturer, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.

INTERNATIONAL SHIPPING – STANDARD

Blank makes you enjoy free world wide shipping. Blank ships to almost 190 countries. All our products have free shipping at Brandless Amsterdam. Your order will be shipped from one of our  fulfillment houses. They are located in many countries, such as Australia, Germany, United Kingdom and China. However as you might know, it’s hard to offer free and fast delivery to every single country. That’s why our estimated delivery time is around 3-25 business days.

 Destination Duration
United States & Canada 5-20 days
United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria 3-20 days
Denmark, Sweden, Norway, Finland 8-22 days
Rest of Europe 10-25 days
Japan, China, Hong Kong, South-Korea, Singapore 10-20 days
Australia, New-Zealand 10-20 days
Rest of the World 12-25 days

ORDER PROCESSING

If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

CARRIERS

Blank Shipping Partners

RETURNS

Of course we accept returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page “Returns” or just contact support@brandless,amsterdamWe will handle your return than.

TAXES & DUTIES

Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Brandless Amsterdam does not collect fees and has no control over what local governments charge.

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@brandless.amsterdam Any delivery date or time specified by us is a best estimate only and Brandless Amsterdam will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Brandless Amsterdam does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery timeframe.

How can I pay for my order?
We accept: Credit Cards, PayPal Visa, MasterCard, iDEAL, SOFORT Banking and Bitcoin.

To which countries do you ship?
We ship to all countries Worldwide.

What is the delivery time for my order?
For the most recent delivery times, please check following the list.

What are the shipping costs?
We offer worldwide free shipping for all our orders. Keep in mind that our prices do not include customs fees or other additional taxes that might apply to your country.

Where does my package come from?
Our fulfillment companies are located in the Netherlands, the US, the UK and China. Keep in mind that sometimes products are not in store at every fulfillment company, therefore we automatically sort your order to the fastest fulfillment company.

How do I track my order?
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.

What are the return conditions?
Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

How can I return my order?
If you wish to return your product, please contact us at info@brandless.amsterdam with your order number and the product you would like to return. When returning goods by mail, make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. Any import taxes will be deducted from the refund.

How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.

Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.

I emailed customer service, how long will it take them to respond?
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.

I have placed an order during the sale. Can I return my order?
All orders placed during sale or discount are final and are therefore not possible to be returned.

I am missing an item in my received order. What now?
Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.

REFUND POLICY

No need for worries.

If you have purchased anything on Brandless.amsterdam, but didn’t :

  • Receive it within the guaranteed delivery time, or
  • Didn’t receive the right product or size, you can get a full refund.

Also a full refund is offered for the return shipping costs when using PayPal. Check our page “Returns” for more information.

Full refunds are not available under the following circumstances:

  1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  2. Your order did not arrive due to exceptional circumstances outside the control of Brandless.amsterdam (i.e. not cleared by customs, delayed by a natural disaster).
  3. Other exceptional circumstances outside the control of Brandless.amsterdam

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to support@brandless,amsterdam

Returns

You can return or exchange items up to 14 calendar days after receiving your original order. The product must be sent back in its original condition and without previously used postage labels. Write your name and order number within the package.

Return Address:

Brandless Amsterdam
Ruyterkade 139
1011 AC Amsterdam
The Netherlands

Questions? Contact: support@brandless,amsterdam

Free returns using PayPal

Return shipping refunded when you use PayPal on our website. Click here to activate this service.

Already activated? Click the button below to get your refund.

Paypal refund service

PAYMENT METHODS

Payments methods include PayPal, SOFORT, Bitcoin, Credit cards and IDEAL.

Debit operations are made in Euro €, the price of the product is estimated in  Euro € at the exchange rate of the Central Bank of Europe. The total sum may differ from the sum indicated on the web site due to the differences in currency rates of the acquirer bank and the issuing bank.

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the Netherlands or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. Brandless.amsterdam may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and Brandless.amsterdam has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Brandless.amsterdam in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Brandless.amsterdam of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@brandless.amsterdam

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.